We apologize for your experience at LA Pride 2018. We know that we made mistakes and we are sorry. Yes, we oversold tickets and we accept responsibility for all the issues that were caused at the door.
We sell more tickets than the venue can hold for two reasons:
1. We want as many people as possible to enjoy the Festival and to support our community partners exhibiting there (as a non-profit organization, all proceeds from the Festival go to support the LGBTQ+ community); and
2. Festival attendees have traditionally come and gone throughout the day, which has allowed us to flow through more attendees over the course of the day or night without hitting venue capacity. Yesterday, however, many attendees arrived early and stayed all day.
This has never happened before. We were not prepared for it. We are truly sorry. This will be fixed next year.
For inquiries about refunds:
People with tickets or pre-purchased wristbands for Saturday - that were never scanned at the gate - can request a refund by emailing See Tickets firstname.lastname@example.org or calling 323.908.0607.